Help

Q. What is the best way to contact United Cellars?
A. Click on the Cellar Angel to chat to customer service live.

Q. Do the prices on the website include GST?
A. All prices shown for wine, freight, insurance and membership fees do include GST.

Q. How much is the freight?
A. Freight is $10 per case for VIC, NSW, QLD and $17 for TAS, SA and N.T. Insurance is included free to all customers within Australia. We offer special freight rates with special offers from time to time.

Q. Will GST be payable on freight and insurance?
A. Yes. GST is payable on most goods and services.

Q. Can I get a tax invoice?
Yes, a tax invoice can be provided, if you have not received one at the time of delivery then call your cellar angel on 02 89155333 or email cellarangel@unitedcellars.com.au

Q. Does United Cellars ship Internationally?
A. Yes, we can ship to nearly all countries. International customers are able to make most purchases free of Australian WET and GST. This is a significant saving, please email info@unitedcellars.com.au for a price.

Q. Is this a secure site?
A. United Cellars uses the latest in SSL encryption technology, protecting your credit card and personal details against disclosure to a third party. United Cellars prides itself on providing a personal service, so we offer alternatives such as fax, phone, post or email facilities. Go to our order form for all off-line transactions.

Q. What payment methods do you offer?
A. We accept Visa, MasterCard, American Express, Diners Club and vouchers. Existing customers need only quote their customer ID or call their Cellar Angel who will gladly handle the details.

Q. If I am travelling overseas can I claim back the GST?
A. A tax invoice is provided with all orders at the time of delivery. Invoices can be used for tax deductions for tourists at TRS offices at all major airports. Additional copies of invoices can be requested. We can post, email or fax these to you at a cost of $2.00 (inc GST) per invoice requested.

Q. Are there any other costs, when purchasing through United Cellars?
A. No. All prices quoted are inclusive of GST and in Australian currency.

Q. Does United Cellars Australia have a privacy policy?
A. Feel free to follow these links.

Q. What if my question is not answered here?
A. If you have any additional questions please email us at cellarangel@unitedcellars.com.au.
or call us 1300 226 835 or SMS +61427 767 929

Q: What is your refund policy?
A. It's simple: if you don't like something you've ordered, contact us for a refund or replacement up to 12 months from the date of sale. No questions asked. (In the case of a replacement, we'll organise to collect the initial case when we are ready to ship your replacement.)

Q: What are your contact details?
Telephone and Fax
Please telephone: 1300 226 835 or 02 8915 5333, 9am-8:30pm Monday to Friday, 11am-5pm Saturday, Australian Eastern Standard Time (outside Australia please phone +61 2 8915 5333) or Fax us on: +61 2 9360 5057

T: 1300 226 835
SMS: + 61427 767 929

Our mailing and administration address is:
United Cellars Australia Pty Limited
179 Palmer St
East Sydney, NSW 2010, Australia

Our email is: cellarangel@unitedcellars.com.au

Complaints

if you have any complaints we would love to hear them....yes as strange as that may sound please send to: complaints@unitedcellars.com.au
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An important statement - United Cellars Australia is committed to enforcing the liqour laws and as such is that it is an offence to sell or supply to or obtain liquor on behalf of a person under the age of 18 years.